Senior ServiceNow CSM Developer – Now Assist & AI Integration

Location: Gothenburg, Sweden (Onsite)
Rate: Up to 570 SEK per hour
Contract: Until 1 February 2028
Start Date: ASAP
Workload: Full-time
Industry: Automotive

About the Role

We are seeking an experienced Senior ServiceNow CSM Developer to join a major automotive organisation in Gothenburg. This is an exciting opportunity for a hands-on developer with strong expertise in ServiceNow Customer Service Management (CSM), generative AI and intelligent automation.

You will play a key role in modernising customer operations by developing scalable ServiceNow solutions, implementing advanced AI capabilities such as Now Assist (Otto) and AI Search, and delivering seamless integrations with enterprise systems.

Key Responsibilities

  • Design, develop and customise ServiceNow CSM workflows, including case management, accounts, contacts and entitlements.

  • Implement and optimise AI-driven solutions, including Now Assist (Otto), AI Search and intelligent workflow automation.

  • Build scalable custom applications, scoped applications and tailored ServiceNow solutions.

  • Develop and maintain REST and SOAP integrations with external enterprise systems.

  • Enhance user experiences using UI Builder, Employee Center and Engagement Messenger.

  • Implement Single Sign-On (SSO), Explicit Roles and robust access controls.

  • Work closely with business stakeholders, architects and product owners to translate requirements into technical solutions.

  • Ensure development follows ServiceNow best practices and platform standards.

Key Requirements

  • Strong hands-on ServiceNow development experience, with a demonstrable focus on Customer Service Management (CSM).

  • Practical experience implementing Now Assist (Otto), AI Search and intelligent automation.

  • Experience developing custom applications, tables, scoped applications and platform solutions.

  • Strong REST/SOAP integration experience, including Web Services and Scripted REST APIs.

  • Proficiency in UI Builder, Employee Center and Engagement Messenger.

  • Experience implementing SSO and configuring Explicit Roles and access controls.

  • Strong JavaScript skills, including Flow Designer, Business Rules, Client Scripts, Script Includes and Service Portal/Widget development.

  • Ability to work with technical and business stakeholders to deliver effective solutions.

Certifications

The following ServiceNow certifications are highly desirable:

  • Certified System Administrator (CSA)

  • Certified Application Developer (CAD)

  • CSM Implementation Specialist

Interested? If you have strong ServiceNow CSM development experience and hands-on exposure to Now Assist and AI integrations, we'd love to hear from you.