Start Date: ASAP
Duration: 1 year contract
Location: Onsite in Gothenburg (Sweden) office
Rates: SEK 424 per hour
Position Summary
We are seeking a skilled and proactive IT Support Engineer to join our dynamic IT team. In this role, you will act as a key escalation point for technical issues, providing robust 2nd line support and environment management. You will be responsible for troubleshooting complex infrastructure challenges, maintaining system stability, and ensuring seamless IT operations to support business productivity.
Key Responsibilities
- Provide high-quality 2nd line technical support, troubleshooting, diagnosing, and resolving complex hardware, software, network, and infrastructure issues
- Manage, monitor, and maintain various IT environments, ensuring optimal performance, security, and availability for development, testing, and production workloads
- Handle escalated tickets from 1st line support, ensuring issues are resolved within defined Service Level Agreements (SLAs). Root-cause analysis and documentation of recurring issues are essential.
- Assist with server, network, and cloud infrastructure administration, patching, system updates, and user access management.
- Work closely with other IT teams, system administrators, and external vendors. Create and maintain clear technical documentation, knowledge base articles, and standard operating procedures (SOPs).
- Deliver exceptional customer service to internal users, guiding them through technical processes and ensuring minimal downtime.
- Proven experience in an IT support, infrastructure administration, or 2nd line technical support role.
- Strong knowledge of operating systems (Windows, Linux, macOS).
- Hands-on experience with Active Directory, Office 365, IAM, and endpoint management tools.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls).
- Experience supporting virtualized or cloud environments (VMware, Hyper-V, AWS, or Azure)
