Start date: ASAP
Duration: 6-12 months (with a view to extend)
Location: Hybrid Working – Remote with travel to offices in Pfeaffikon and Biberist a few times per month
Rate: 57.48 CHF per hour
Must Have Skills:
Technical SAP Expertise (FI/SD, MM, PP)
- Configuration: Basic customizing/configuration knowledge within core modules.
- Data & Logic: Clear understanding of master data, transactional data, and accounting posting logic.
- Integrations: Experience monitoring and troubleshooting interfaces, particularly EDI and ERP integrations, alongside external partners.
- Hands-on experience with UAT, regression testing, and integration testing.
- Proven ability to create structured test cases, manage documentation, and track defects.
- Collaboration: Acting as the bridge between business users and technical developers during testing cycles.
- Deep understanding of cross-module dependencies across core workflows: Order-to-Cash (O2C), Purchase-to-Pay (P2P), Finance (FI) Processes
- Daily application support (error analysis and troubleshooting) using tools like Jira or ServiceNow.
- Supporting key users, conducting training sessions, and writing process descriptions.
- Project Delivery: Contributing to or leading smaller IT/process projects, capturing business requirements, and translating them into technical specifications.
- Analytical, data-driven approach to complex troubleshooting.
- Strong mediation and expectation-management skills to coordinate between Business stakeholders, internal IT, and external agencies.
- High degree of independence and structured prioritization.
- German and English languages at business proficiency level are a must
Daily Support & Troubleshooting
- First-Level SAP & EDI Support: Provide first-line troubleshooting for SAP R3 (SD, FI, MM, PP modules) and EDI interfaces across both the sales entity and the factory.
- On-Demand Problem Solving: Resolve daily issues, handle system errors, and execute required control remediations.
- Workflow Automation: Streamline and optimize end-to-end business processes, specifically focusing on integrations like Shopify, SAP mobile, and automated invoice approvals.
- Requirements Gathering: Translate complex business needs into clear technical specifications for system changes.
- Test Coordination: Plan, execute, and coordinate SAP test cycles, including User Acceptance Testing (UAT), regression, and integration testing.
- Jira & Issue Tracking: Maintain structured test documentation, error analysis reports, and defect tracking lists directly within Jira.
- User Support: Train and guide key users and end-users to ensure smooth system adoption.
- Documentation Creation: Build and maintain up-to-date training materials and standard operating process (SOP) documentation.
- Act as the primary liaison and coordinator between internal business departments, the external SAP agency, the external IT infrastructure provider, and other third-party partners.
