CRM Product Owner – HIRING ASAP

Start Date: ASAP
Duration: 3 Months (View to extend)
Location: Remote (UK Based)
Rate: £400 - £500 per day, outside IR35

Summary

The CRM Product Owner will take full ownership of the platform as responsibility transitions from ITO into the Marketing & Business Development function.

This is a critical, hands-on role focused on maximising the commercial value of Fibre CRM — driving adoption, improving data quality, embedding consistent ways of working, and ensuring controlled, well-governed change. The urgency is high, as Fibre is already live, and ownership needs to be transferred to allow ITO to focus on other priorities.

Responsibilities
  • Own CRM product strategy, roadmap, budget, and priorities (value, outcomes, sequencing)
  • Drive adoption plan, usage targets and comms cadence.
  • Shape solution approach with CRM Admin input on feasibility/config options.
  • Ensure capability is enabled and measurable via dashboards that evidence adoption.
  • Helpdesk & support model
  • Supplier management & release planning
  • Access management (joiners/movers/leavers)
  • Data quality & integrity
  • Change control & backlog.
  • Release management.
  • Training, comms & adoption (ongoing)
  • Engagement letters governance
  • Compliance / audits / security
Key Skills

Essential
  • Direct experience with Fibre CRM
  • Proven experience owning a CRM platform in BAU (roadmap, backlog, governance)
  • Strong Product Owner or product leadership background
  • Experience leading CRM adoption across multiple teams.
  • Strong stakeholder management, including senior partners and directors.
  • Experience managing releases, UAT, and go/no-go decisions.
  • Comfortable working in regulated or governance-heavy environments.
Bonus
  • Experience with Salesforce, Dynamics, or similar CRM platforms.
  • Background in professional services or accountancy firms
  • Exposure to accounting tools (Iris, Sage, Xero, QuickBooks)