Location: London, Hybrid 2-3 Days p/w
Contract: Initial 6 Months
Rate: Up to £300 per day PAYE
We are looking for a Triage Specialist II / Business Support Engineer to investigate and resolve complex, high-impact technical issues across Ads, Commerce and Creator products. You’ll act as a technical point of contact for high-value clients and internal stakeholders while driving improvements to products and processes.
Key Responsibilities
- Lead end-to-end investigation and resolution of complex customer issues.
- Perform advanced data analysis, log interpretation and systems-level debugging.
- Troubleshoot advertising technologies including Graph API, Ads Manager, Conversions API, SDK and Pixel.
- Manage high-severity escalations and partner with Engineering and Product teams on resolution.
- Identify recurring issues and recommend preventative or systemic improvements.
- Provide technical consulting and guidance to clients, partners and sales teams.
- Translate complex technical concepts into clear, practical solutions for non-technical audiences.
- Independently manage and prioritise a portfolio of high-value client escalations.
Key Requirements
- Bachelor’s degree in Computer Science, Engineering, Marketing or a related field.
- 2+ years’ experience in digital advertising and/or technology.
- Experience working across 2+ industries.
- Experience managing a multi-million-dollar book of business and working directly with senior clients and sales teams.
- Strong troubleshooting experience across advertising and business technologies.
- Customer-facing experience explaining technical concepts to non-technical stakeholders.
- Knowledge of HTML, CSS, JavaScript and HTTP.
- Experience with SQL and RESTful APIs.
- Familiarity with using AI tools to improve productivity and quality.
- Strong analytical, communication and problem-solving skills.
